WHAT TO EXPECT ON A SERVICE CALL
The Initial Service Call - First Visit, Includes Travel & up-to One Hour of Diagnostics & Repair If Possible, once our CoolHeat Comfort Technician arrives on site.
During This Initial One Hour Service Call Our Technician will inspect & test components of your equipment in order to determine the fault, cause of problem and the total Cost Of The Repair, which may include requiring replacement parts and further labor charges.
Our team will provide a quote for any work required to repair your equipment above the Initial Service Call Fee
Zone 1 - Local To CoolHeat Cumberland-Orleans
Zone 2 - Ottawa East
Zone 3 - Ottawa Central
Zone 4 - Ottawa West / South
Zone 5 - Outside Ottawa
Zone 6 - Outside Ottawa (Cornwall - Smith Falls)
Our Policy Is To Collect Payment Prior To Dispatching Our Technician To The Service Call, Emergency Service Or Repair.
AFTER HOURS SERVICE
If You Require Immediate Emergency Service Outside Of Our Regular Business Hours An Additional Fee Is Required For After-Hours Service.
Our Regular Scheduled Hours Are From 8am - 6pm, Monday - Friday, We Do Our Best To Accommodate During Our Regular Business Hours.
REPAIRING OLDER EQUIPMENT
With Our CoolHeat No Risk Fix Program You Do Not Have To Worry About Wasting Money On Expensive Repairs. We Do Our Best To Keep Older Systems Running.
Our technician must be able to duplicate the concern, such as rattles, smells, abnormal operation, or intermittent failures, if unable to duplicate the concern our technicians will do their best to find the cause within the Initial Service Call, One Hour Of Diagnostics - further labor charges and additional fees may be required to duplicate the concern to find the cause. In some cases this may require multiple visits.
Service Call Out Fee
AFTER HOURS EMERGENCY SERVICE
Prevent Breakdowns With Annual Maintenance
Prevent unexpected breakdowns & expensive repairs by performing regular annual maintenance and cleaning on your Heating & Cooling systems. Our services also help prolong the life of your equipment and ensure they are operating at peak performance while protecting the warranty.
Have peace-of-mind with our licensed and certified CoolHeat Technicians.
Join The ComfortClub & Save Annually
ComfortClub Maintenance Plans
ComfortClub Maintenance Plans ensure your Heating and Cooling Systems are maintained annually, prolonging the life of your equipment. Plus priority service and savings for an affordable low monthly payment.