The Initial Service Call - First Visit, Includes Travel & up-to One Hour of Diagnostics & Repair If Possible, once our CoolHeat Comfort Technician arrives on site. 

During This Initial One Hour Service Call Our Technician will inspect & test components of your equipment in order to determine the fault, cause of problem and the total Cost Of The Repair, which may include requiring replacement parts and further labor charges.  

Our team will provide a quote for any work required to repair your equipment above the Initial Service Call Fee

Zone 1 - Local To CoolHeat Cumberland-Orleans

Zone 2 - Ottawa East

Zone 3 - Ottawa Central 

Zone 4 - Ottawa West / South

Zone 5 - Outside Ottawa 

Zone 6 - Outside Ottawa (Cornwall - Smith Falls)

Our Policy Is To Collect Payment Prior To Dispatching Our Technician To The Service Call, Emergency Service Or Repair.

If You Require Immediate Emergency Service Outside Of Our Regular Business Hours  An Additional Fee Is Required For After-Hours Service. 

Our Regular Scheduled Hours Are From 8am - 6pm, Monday - Friday, We Do Our Best To Accommodate During Our Regular Business Hours. 

With Our CoolHeat No Risk Fix Program You Do Not Have To Worry About Wasting Money On Expensive Repairs. We Do Our Best To Keep Older Systems Running.

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Our technician must be able to duplicate the concern, such as rattles, smells, abnormal operation, or intermittent failures, if unable to duplicate the concern our technicians will do their best to find the cause within the Initial Service Call, One Hour Of Diagnostics - further labor charges and additional fees may be required to duplicate the concern to find the cause.  In some cases this may require multiple visits.